We offer free domestic ground shipping on all orders, which are shipped within 2-3 business days from our studio in San Diego, CA. Standard shipping typically takes 3-4 days to arrive once shipped.

We always ship orders as quickly as possible, but please allow 2-3 business days for us to process and ship your order. Once shipped, your order should arrive within 3-4 business days.

While we do not accept direct international orders at this time, we suggest creating an account with Shipito, which enables international shoppers to ship items to a personalized US-based address which will then forward the package to the appropriate international destination.

DISCLOSURE: We make a small referral fee for each new customer we refer to Shipito.

All holiday orders must be received by Friday, December 15th in order to guarantee delivery by Christmas.

We offer free exchanges and easy returns within 30 days (returns will incur a $9 fee for shipping & handling). Items marked as FINAL SALE are not eligible for return.

To be eligible for a refund, your item must be in the same condition that you received it and with its original packaging. (That doesn't apply to the recyclable outer packaging it's shipped to you in — you may ship back your order in whatever mailer you have available!)

You can request a return directly from your My Account page. Want to make an exchange? Just contact us directly and we'll help you out.

Yes, we offer free exchanges! If you'd like to make an exchange for a different item, please contact us directly and we can help you out!

We offer refunds on returns made within 30 days to the original form of payment. A $9 deduction will be made from your refund to cover shipping & handling costs. if you'd like to initiate a return, please do so on your My Account page.

To be eligible for a refund, your item must be in the same condition that you received it and with its original packaging. (That doesn't apply to the recyclable outer packaging it's shipped to you in — you may ship back your order in whatever mailer you have available!)

NOTE: Route package insurance is NON-REFUNDABLE.

We'll make it right! We never want you to end up with a product that isn't up to our standards. If the item you received is defective or damaged, we are happy to exchange it at no cost to you — email us directly at hello@natalieborton.com and we will get it sorted out for you!